HOA Account Statements and E-Statement Option

Dear Homeowner,

Effective January 1, 2020, associations shall be required to provide a statement of account to each of its members in lieu of a periodic payment book, i.e. coupons. The statement of account may be provided electronically, so long as the unit owner consents to receiving electronic statements. Each statement of account shall include information regarding the current account balance due, as well as the immediately preceding ledger history, such as information from the prior billing period.

Please note that this new law requires that ALL members of the association get a statement and the member cannot opt-out of being sent a statement of account; however, as mentioned above, the member can opt to get the statement of account electronically. The process to get set up in order to receive notice of your statement electronically is outlined below.

E-Statement Notification Setup Process

  1. Create your E-Statement Account
    a. Go to estatements.welcomelink.com/brown
    b. Click “Register Here”
    c. Enter the basic account information from your enclosed statement
  2. Set up your Password and Security Question
  3. Verify your E-mail Address
    a. After finishing the account setup, a verification e-mail will be sent to the e-mail address provided. YOU MUST CLICK THE LINK IN THE E-MAIL TO FINISH THE VERIFICATION PROCESS AND RECEIVE ELECTRONIC STATEMENTS.
  4. View your Statement(s)
    a. You will get an e-mail informing you that a new statement is available; simply click on the link in the e-mail, login to the account you set up, and view your statement.

If you need help setting up your E-Statement account, please contact customer support at 866-428-0800 or send an e-mail to team@welcomelink.com.


Brown Community Management

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