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Your Neighborhood, Our Passion.

Exceeding HOA Expectations Since 1996.
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For over 20 years, we’ve helped communities just like yours become more organized, cohesive, and effective. From day one, we’re right by your side, attending meetings, ensuring that fees are paid, and helping you plan ahead. We’re widely acknowledged as the premier provider of community management services within the greater Phoenix area, thanks to our frequent communication with our clients, definitive guidelines and due dates, and reliable follow-through.

Proactive management and frequent touches

We’re not going to sit around and wait for you to ask us for help; we fully take your community management in hand so that you can sit back and relax.

Long-term relationships

We have one of the highest retention rates in the industry. In fact, we have clients who have been with us for over 20 years.

Quick response time

Customer service is our number one priority. We
promise to always respond in a timely manner to your questions and concerns.

State-of-the-art online tools

We use automated software that makes your job easier, allowing homeowners to make payments, schedule maintenance, and submit requests online.

Proven track record

We’re happy to share case studies that spotlight our ability to improve your community while also cutting costs. Contact us to learn more.

Local, community-based partner of a national brand

Brown Community Management started right here in the Phoenix valley, and we understand local concerns better than anyone. Brown Community Management is a partner of the RealManage Family of Brands, which enables us to offer the educational and legal resources of a national brand.

Meet Our Team

What makes our strong client relationships possible is the dedicated effort of our amazing team. At the highest level, we set a cultural standard of accessibility and professionalism. When you become a Brown client, you’re assigned a community manager who will visit your community regularly, reach out at predictable intervals, and stay on top of important calendar considerations.

Bob Brown

President, Arizona

In 1996, Bob founded Brown Community Management to provide outstanding full-service HOA management services. Since that time, Brown has grown to manage over 200 communities in the Greater Phoenix area.

Bob is dedicated to upholding the professional and ethical standards of the HOA management industry and works tirelessly with several organizations in Arizona. Bob is an ardent supporter of, and Brown Community Management is a member of, Community Associations Institute (CAI) – Central Arizona Chapter, an organization which is dedicated to education and fostering vibrant, responsive, and competent community associations.

Prior to founding Brown Community Management, Bob had a professional career in commercial banking in California and Arizona.

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Bob Brown

President, Arizona

In 1996, Bob founded Brown Community Management to provide outstanding full-service HOA management services. Since that time, Brown has grown to manage over 200 communities in the Greater Phoenix area.

Bob is dedicated to upholding the professional and ethical standards of the HOA management industry and works tirelessly with several organizations in Arizona. Bob is an ardent supporter of, and Brown Community Management is a member of, Community Associations Institute (CAI) – Central Arizona Chapter, an organization which is dedicated to education and fostering vibrant, responsive, and competent community associations.

Prior to founding Brown Community Management, Bob had a professional career in commercial banking in California and Arizona.

Melissa Alexander

Vice President, Operations/Branch Leader

Melissa joined Brown Community Management in the fall of 2017 as a Community Manager in Training. Hard work and perseverance has grown her position to Senior Manager, followed by Regional Manager, and on to her current role as Vice President of Operations. Today, Melissa continues to assist with training team members, supporting Community Managers, and implementing company processes. She works tirelessly to foster communication with our clients and maintain solid working relationships. She has also fortified partnerships with local vendors, gaining support that enables ongoing education for our managers and clients, which in turn aids our company in providing high quality service to our communities.

Melissa attended Arizona State University to study business and earned a Bachelor of Science degree in Economics. Having also been a small business owner and in operations management for many years, Melissa’s skills have greatly aided in her growth, along with her many contributions to Brown.

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Melissa Alexander

Vice President, Operations/Branch Leader

Melissa joined Brown Community Management in the fall of 2017 as a Community Manager in Training. Hard work and perseverance has grown her position to Senior Manager, followed by Regional Manager, and on to her current role as Vice President of Operations. Today, Melissa continues to assist with training team members, supporting Community Managers, and implementing company processes. She works tirelessly to foster communication with our clients and maintain solid working relationships. She has also fortified partnerships with local vendors, gaining support that enables ongoing education for our managers and clients, which in turn aids our company in providing high quality service to our communities.

Melissa attended Arizona State University to study business and earned a Bachelor of Science degree in Economics. Having also been a small business owner and in operations management for many years, Melissa’s skills have greatly aided in her growth, along with her many contributions to Brown.

Matthew Bertozzi

Senior Vice President, Management Services

Matt has worked in the HOA industry for over 20 years, overseeing a wide range of communities, including single-family, condominium, PUDs, master-planned, high-rise, and developer-controlled. In Matt’s role as Senior Vice President of Management Services, he is one of our clients’ first points of contact on the Brown Executive Team. He oversees an amazing team of community managers and with a strong belief in the importance of continuing education for himself and others, Matt volunteers his time as an educator.

Matt is a graduate of Arizona State University, with a degree in Purchasing and Logistics Management and a specialty in Marketing. He is passionate about his career in the HOA industry.

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Matthew Bertozzi

Senior Vice President, Management Services

Matt has worked in the HOA industry for over 20 years, overseeing a wide range of communities, including single-family, condominium, PUDs, master-planned, high-rise, and developer-controlled. In Matt’s role as Senior Vice President of Management Services, he is one of our clients’ first points of contact on the Brown Executive Team. He oversees an amazing team of community managers and with a strong belief in the importance of continuing education for himself and others, Matt volunteers his time as an educator.

Matt is a graduate of Arizona State University, with a degree in Purchasing and Logistics Management and a specialty in Marketing. He is passionate about his career in the HOA industry.

Tim Macica

Senior Vice President, Management Services

Tim has been an integral part of our team since 2008 when he began his career with us as a Community Manager. In 2010, he was promoted to Senior Community Manager and his responsibilities included the development and implementation of time efficiency and protocol practices. He worked with existing managers and trained new managers in the intricacies of community association management. In 2013, Tim was promoted to Vice President. As VP, Tim supervised ten community managers and oversaw training of managers on a variety of topics, including time management. As our Senior Vice President, Tim continues to develop “best practices” that will provide excellent experiences for our employees and Board members. Since 2019, Tim has been working directly with our On-Site and High-Rise accounts to provide support to the employees and Board members at these communities as well.

Tim studied Business Management at State University of New York at Potsdam and moved to Phoenix in 1995. He was employed in the automotive sales and finance industry for 8 years and then worked as a mortgage loan originator for another 8 years. Tim has served in various board positions including President, Secretary and Treasurer at two different community Associations in which he has resided.

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Tim Macica

Senior Vice President, Management Services

Tim has been an integral part of our team since 2008 when he began his career with us as a Community Manager. In 2010, he was promoted to Senior Community Manager and his responsibilities included the development and implementation of time efficiency and protocol practices. He worked with existing managers and trained new managers in the intricacies of community association management. In 2013, Tim was promoted to Vice President. As VP, Tim supervised ten community managers and oversaw training of managers on a variety of topics, including time management. As our Senior Vice President, Tim continues to develop “best practices” that will provide excellent experiences for our employees and Board members. Since 2019, Tim has been working directly with our On-Site and High-Rise accounts to provide support to the employees and Board members at these communities as well.

Tim studied Business Management at State University of New York at Potsdam and moved to Phoenix in 1995. He was employed in the automotive sales and finance industry for 8 years and then worked as a mortgage loan originator for another 8 years. Tim has served in various board positions including President, Secretary and Treasurer at two different community Associations in which he has resided.

Summer Cole

Vice President, Management Services

Summer Cole joined Brown Community Management as a manager in training in 2016. With an extensive background in retail management and fueled by a genuine enthusiasm for community management she has achieved extraordinary milestones, progressing from the position of Community Manager to Operations Manager, then and then assuming the role of a trusted mentor. Currently, she holds the esteemed role of Vice President of Management Services.

Summer, a dedicated lifelong learner, actively stays updated with the latest industry advancements and actively pursues opportunities to expand her knowledge and skills. She embraces challenges as chances for personal and professional growth.

Moreover, Summer is an accomplished leader known for her effective communication, motivational abilities, and ability to create a collaborative and inclusive work environment. She empowers her team, capitalizes on their strengths, and offers guidance that enables them to reach their full potential. Setting high standards for herself and her team, she leads by example, fostering a culture of excellence.

Additionally, Summer excels in client management, effortlessly navigating complex relationships. Her innate ability to establish rapport and build strong connections fosters trust and confidence among clients. Through attentive listening, she understands their individual needs and preferences, delivering tailored solutions that exceed expectations. Her genuine empathy and trustworthy nature cultivate long-term client loyalty and satisfaction.

Beyond her professional achievements, Summer is committed to making a positive impact on the lives of others and actively engages in meaningful endeavors within her community. She contributes to local veterans’ causes and serves as the Board treasurer for a local nonprofit organization with 501(c)(3) status. Balancing her commitments, Summer embraces her role as a dedicated mother, finding joy in spending quality time with her family. Additionally, she finds great pleasure in engaging in outdoor activities, spending time with her dogs, and nurturing her love for travel.

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Summer Cole

Vice President, Management Services

Summer Cole joined Brown Community Management as a manager in training in 2016. With an extensive background in retail management and fueled by a genuine enthusiasm for community management she has achieved extraordinary milestones, progressing from the position of Community Manager to Operations Manager, then and then assuming the role of a trusted mentor. Currently, she holds the esteemed role of Vice President of Management Services.

Summer, a dedicated lifelong learner, actively stays updated with the latest industry advancements and actively pursues opportunities to expand her knowledge and skills. She embraces challenges as chances for personal and professional growth.

Moreover, Summer is an accomplished leader known for her effective communication, motivational abilities, and ability to create a collaborative and inclusive work environment. She empowers her team, capitalizes on their strengths, and offers guidance that enables them to reach their full potential. Setting high standards for herself and her team, she leads by example, fostering a culture of excellence.

Additionally, Summer excels in client management, effortlessly navigating complex relationships. Her innate ability to establish rapport and build strong connections fosters trust and confidence among clients. Through attentive listening, she understands their individual needs and preferences, delivering tailored solutions that exceed expectations. Her genuine empathy and trustworthy nature cultivate long-term client loyalty and satisfaction.

Beyond her professional achievements, Summer is committed to making a positive impact on the lives of others and actively engages in meaningful endeavors within her community. She contributes to local veterans’ causes and serves as the Board treasurer for a local nonprofit organization with 501(c)(3) status. Balancing her commitments, Summer embraces her role as a dedicated mother, finding joy in spending quality time with her family. Additionally, she finds great pleasure in engaging in outdoor activities, spending time with her dogs, and nurturing her love for travel.

Rachael Rich

Vice President, Management Services

Rachael joined Brown Community Management in 2018. She quickly gained a promotion from Front Desk Associate to Administrative Assistant, taking advantage of every opportunity for the next two years to learn more about the HOA industry while successfully maintaining a healthy portfolio of communities. In 2020, Rachael joined the ranks of Community Manager; her success in this role later lead to a promotion to Operations Manager, where she was able to share her knowledge and expertise of our systems and software with other managers. In 2022, Rachael accepted the position of Senior Community Manager to mentor fellow Community Managers with her broad knowledge and experience. Today, Rachael’s role has evolved to Vice President of Management Services. She is passionate about the success of her communities, as well as her fellow peers, who she helps train and grow as managers in order to realize their full potential.

Rachael came to BCM with several years of experience in customer service, as well as college course credits in business and networking. Her extensive background in food service and call center management has helped prepare her for handling escalated situations, training and building teams, and understanding and communicating needs, as well as obtaining bids and seeing projects through, and cultivating relationships with people and vendors.

As a proud member of BCM’s Outreach Committee, generosity of spirit doesn’t stop with Rachael: We are delighted that we also often see her entire family happily supporting many of our philanthropic endeavors.

In addition to spending time with her family, Rachael also has a great love of animals and the outdoors.

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Rachael Rich

Vice President, Management Services

Rachael joined Brown Community Management in 2018. She quickly gained a promotion from Front Desk Associate to Administrative Assistant, taking advantage of every opportunity for the next two years to learn more about the HOA industry while successfully maintaining a healthy portfolio of communities. In 2020, Rachael joined the ranks of Community Manager; her success in this role later lead to a promotion to Operations Manager, where she was able to share her knowledge and expertise of our systems and software with other managers. In 2022, Rachael accepted the position of Senior Community Manager to mentor fellow Community Managers with her broad knowledge and experience. Today, Rachael’s role has evolved to Vice President of Management Services. She is passionate about the success of her communities, as well as her fellow peers, who she helps train and grow as managers in order to realize their full potential.

Rachael came to BCM with several years of experience in customer service, as well as college course credits in business and networking. Her extensive background in food service and call center management has helped prepare her for handling escalated situations, training and building teams, and understanding and communicating needs, as well as obtaining bids and seeing projects through, and cultivating relationships with people and vendors.

As a proud member of BCM’s Outreach Committee, generosity of spirit doesn’t stop with Rachael: We are delighted that we also often see her entire family happily supporting many of our philanthropic endeavors.

In addition to spending time with her family, Rachael also has a great love of animals and the outdoors.

Jeff Starrick

Vice President, Management Services

Jeff Starrick is a seasoned professional with a diverse background and a passion for fostering strong communities. As the Senior Community Manager at Brown Community Management, Jeff brings a wealth of experience and a unique skill set to his role.

With a Bachelor of Science degree in Psychology, Jeff’s educational foundation informs his approach to community management. With over 8 years of construction management and installation experience, he possesses a deep understanding of the intricate systems that make communities function seamlessly. Furthermore, Jeff boasts 5 years of invaluable experience in the Contract Research Organization (CRO) field, gained from his tenure at a global pharmaceutical research company. Notably, he served as the Clinical Training Supervisor for the Phoenix site, contributing to the growth and success of the team.

Jeff’s ability to navigate complex relationships and his proficiency in teamwork are hallmarks of his career. His problem-solving skills are coupled with a great sense of humor, making him adept at diffusing tensions and finding innovative solutions. He has also demonstrated exceptional leadership qualities as a mathematics teacher in secondary education and through his service on a community board, a testament to his commitment to making a positive impact.

Rooted in faith, Jeff’s professional and personal life are guided by strong values. His unwavering dedication to his family, relationships, and daily work expectations is evident in his approach to community management. He believes in building connections and relationships that endure, creating spaces where everyone feels valued and heard.

Beyond his professional pursuits, Jeff is an avid St. Louis Cardinals baseball fan and enjoys coaching his daughter’s softball team. He finds solace in outdoor activities such as paddle boarding and fishing, and he has a keen interest in movies. A passionate supporter of ASU softball and basketball, Jeff embodies a well-rounded individual who is as dedicated to his community as he is to his personal interests.

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Jeff Starrick

Vice President, Management Services

Jeff Starrick is a seasoned professional with a diverse background and a passion for fostering strong communities. As the Senior Community Manager at Brown Community Management, Jeff brings a wealth of experience and a unique skill set to his role.

With a Bachelor of Science degree in Psychology, Jeff’s educational foundation informs his approach to community management. With over 8 years of construction management and installation experience, he possesses a deep understanding of the intricate systems that make communities function seamlessly. Furthermore, Jeff boasts 5 years of invaluable experience in the Contract Research Organization (CRO) field, gained from his tenure at a global pharmaceutical research company. Notably, he served as the Clinical Training Supervisor for the Phoenix site, contributing to the growth and success of the team.

Jeff’s ability to navigate complex relationships and his proficiency in teamwork are hallmarks of his career. His problem-solving skills are coupled with a great sense of humor, making him adept at diffusing tensions and finding innovative solutions. He has also demonstrated exceptional leadership qualities as a mathematics teacher in secondary education and through his service on a community board, a testament to his commitment to making a positive impact.

Rooted in faith, Jeff’s professional and personal life are guided by strong values. His unwavering dedication to his family, relationships, and daily work expectations is evident in his approach to community management. He believes in building connections and relationships that endure, creating spaces where everyone feels valued and heard.

Beyond his professional pursuits, Jeff is an avid St. Louis Cardinals baseball fan and enjoys coaching his daughter’s softball team. He finds solace in outdoor activities such as paddle boarding and fishing, and he has a keen interest in movies. A passionate supporter of ASU softball and basketball, Jeff embodies a well-rounded individual who is as dedicated to his community as he is to his personal interests.

Dana Blass

Regional Vice President

Dana joined Team BCM as a manager-in-training in the fall of 2016. Given her amazing aptitude, Dana was able to take on a full portfolio in less than a month. By 2018, Dana transitioned to onsite community management for condominium associations, and just two years later, her success led to leading the charge at a large master-planned community. She has been providing support to its board members, residents, and a full suite of onsite staff – and exceeding expectations – ever since.

Over the years, Dana has proven be an incredible asset to Team BCM. She still manages the same large community today, which now proudly boasts nearly 4,300 homes. Her experience and support have lent to her becoming a great resource to other onsite managers on our team, which in turn has led to her latest title of Regional Vice President.

Dana came to BCM not only with 15 years of experience in the industry, but with a combined 25 years of experience in customer service, marketing, and vendor and board relations. In her spare time, she loves hanging out with her two boxer dogs or taking a ride on her Harley

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Dana Blass

Regional Vice President

Dana joined Team BCM as a manager-in-training in the fall of 2016. Given her amazing aptitude, Dana was able to take on a full portfolio in less than a month. By 2018, Dana transitioned to onsite community management for condominium associations, and just two years later, her success led to leading the charge at a large master-planned community. She has been providing support to its board members, residents, and a full suite of onsite staff – and exceeding expectations – ever since.

Over the years, Dana has proven be an incredible asset to Team BCM. She still manages the same large community today, which now proudly boasts nearly 4,300 homes. Her experience and support have lent to her becoming a great resource to other onsite managers on our team, which in turn has led to her latest title of Regional Vice President.

Dana came to BCM not only with 15 years of experience in the industry, but with a combined 25 years of experience in customer service, marketing, and vendor and board relations. In her spare time, she loves hanging out with her two boxer dogs or taking a ride on her Harley

Mary Flamme

Director, Accounting

Mary joined the Brown team in 2020 as Assistant Controller. She brings 20+ years of accounting experience in the retail and construction fields. She was promoted to Director of Accounting and believes everyone on her team counts. She leads with integrity and patience with an understanding of work life balance. Mary enjoys spending time with her family, traveling and the Arizona weather.

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Mary Flamme

Director, Accounting

Mary joined the Brown team in 2020 as Assistant Controller. She brings 20+ years of accounting experience in the retail and construction fields. She was promoted to Director of Accounting and believes everyone on her team counts. She leads with integrity and patience with an understanding of work life balance. Mary enjoys spending time with her family, traveling and the Arizona weather.

Kathy Hughes

Senior Community Manager

Kathy joined Brown Community Management in March 2019 as a Community Manager in Training, rising to the rank of Senior Community Manager. Today, Kathy assists with the hiring process and training new managers, as well as mentors managers on an on-going basis. She also helms the vendor relations program within Brown Community Management. She is very passionate about working with boards, homeowners, and vendors to foster a partnership and be the bridge that brings them all together to be successful.

Kathy upholds Brown’s professionalism and ethical standards in the HOA industry through example. She sees a community’s success as her own success and works hard to make every community she manages as successful as it can be through communication, follow-through, and meeting commitments. She has over 30 years of experience in customer service and loves the challenge of being a problem solver; she is a great believer in “knowledge is power” and uses her experience to help educate whenever she can. Kathy has accomplished gaining her Associates and Bachelor’s degrees, graduating at the top of her class while working a full-time job and raising three young children.

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Kathy Hughes

Senior Community Manager

Kathy joined Brown Community Management in March 2019 as a Community Manager in Training, rising to the rank of Senior Community Manager. Today, Kathy assists with the hiring process and training new managers, as well as mentors managers on an on-going basis. She also helms the vendor relations program within Brown Community Management. She is very passionate about working with boards, homeowners, and vendors to foster a partnership and be the bridge that brings them all together to be successful.

Kathy upholds Brown’s professionalism and ethical standards in the HOA industry through example. She sees a community’s success as her own success and works hard to make every community she manages as successful as it can be through communication, follow-through, and meeting commitments. She has over 30 years of experience in customer service and loves the challenge of being a problem solver; she is a great believer in “knowledge is power” and uses her experience to help educate whenever she can. Kathy has accomplished gaining her Associates and Bachelor’s degrees, graduating at the top of her class while working a full-time job and raising three young children.

Marilyn Bowman

Senior Community Manager

Marilyn Bowman

Senior Community Manager

Brandon Moore

Senior Community Manager

Brandon Moore

Senior Community Manager

Lori Bayless

Senior Accounting Manager

Lori Bayless

Senior Accounting Manager

Brandie Mitzel

Lead, Property Accountant

Brandie joined the BCM team in 2020 bringing 20+ years of experience in accounting. She has extensive experience in accounting and administration in the manufacturing, association management and distribution fields.  Brandie is responsible for leading the property accounting team in producing monthly financials for over 200+ BCM clients. She is a confirmed self-starter with strong organizational, communication and problem-solving skills.  Brandie demonstrates sound judgement in establishing priorities, making decisions and meeting deadlines.  Her personal slogan is, “Rise to the occasion, no matter what the scenario.”

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Brandie Mitzel

Lead, Property Accountant

Brandie joined the BCM team in 2020 bringing 20+ years of experience in accounting. She has extensive experience in accounting and administration in the manufacturing, association management and distribution fields.  Brandie is responsible for leading the property accounting team in producing monthly financials for over 200+ BCM clients. She is a confirmed self-starter with strong organizational, communication and problem-solving skills.  Brandie demonstrates sound judgement in establishing priorities, making decisions and meeting deadlines.  Her personal slogan is, “Rise to the occasion, no matter what the scenario.”

Kimberly Taylor

Accounting Manager

Kimberly Taylor

Accounting Manager

Valarie Schonely

Homeowner Care Lead

Valarie joined Brown Community Management in 2011 as a Legal Admin, assisting in collections of late stage delinquent homeowner accounts. In 2014, when the number of clients increased with our growth, she stepped in and joined the Homeowner Care Team. Her experience spanning two decades in the fields of customer service, collections, and operating programs has added to the success of our custom Homeowner Care Program.

In the fall of 2021, Valarie was promoted to Homeowner Care Lead and works toward new ways to improve day-to-day operations in the Homeowners Care department as both state laws and the needs of our clients evolve. Valarie also continues to help train team members and support Community Mangers in communications with board members regarding homeowner account matters.

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Valarie Schonely

Homeowner Care Lead

Valarie joined Brown Community Management in 2011 as a Legal Admin, assisting in collections of late stage delinquent homeowner accounts. In 2014, when the number of clients increased with our growth, she stepped in and joined the Homeowner Care Team. Her experience spanning two decades in the fields of customer service, collections, and operating programs has added to the success of our custom Homeowner Care Program.

In the fall of 2021, Valarie was promoted to Homeowner Care Lead and works toward new ways to improve day-to-day operations in the Homeowners Care department as both state laws and the needs of our clients evolve. Valarie also continues to help train team members and support Community Mangers in communications with board members regarding homeowner account matters.

Deanna Daniel

Administrative Support

Deanna came to Brown Community Management in 2013 with a wealth of legal administrative support and home business experience. She was hired for special projects to support the executive team and community managers. In just a few months, she took on transition, insurance, contracts, parcel tracking, budget reviews, and working with CPA’s. In 2017 she was promoted to office manager over the administrative staff. She continues to work to find methods to make the office more efficient and productive.

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Deanna Daniel

Administrative Support

Deanna came to Brown Community Management in 2013 with a wealth of legal administrative support and home business experience. She was hired for special projects to support the executive team and community managers. In just a few months, she took on transition, insurance, contracts, parcel tracking, budget reviews, and working with CPA’s. In 2017 she was promoted to office manager over the administrative staff. She continues to work to find methods to make the office more efficient and productive.

Award-Winning Service.

Recognized for Our Professionalism and Client Care.

AZ Central 2018
Phoenix Business Journal
AZ Central 2019
Corporate Philanthropy
Book Lists
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A Commitment to
Giving Back.

Through our BCM outreach program, we cultivate a spirit of giving in everything we do. We organize monthly events and drives to serve our local communities, donating both time and resources in order to build up those around us.

The camaraderie developed by the kindness and benevolence of our employees expands beyond our doors. We’ve seen our efforts inspire generosity from our families, vendors, homeowners, and others in our community. We take pride in all of our volunteer efforts and are grateful to have opportunities to support local causes, as well as those whose reach extends across the globe.

Here’s a small glimpse of the organizations we’ve partnered with in the past in order to provide much-needed resources for those in need:

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